Problems loading file to printer "Error loading file"


#1

Hello,

I’m having trouble uploading files to the Ember. When I try to upload a print file to the Ember, the printer displays the message “Error loading file”.

I doubt this is a problem with the files themselves. I tried to upload new files and files that have previously print just fine via a thumb drive and the computer USB connection (tar.gz files).

Does anyone have any suggestions?

Thank you!


#2

Are you saying that no files will upload?
Did you try unplugging the Ember to allow it to reset?


#3

Yes, that’s right. I can’t upload files anymore. I’ve tried turning it off and on. No luck unfortunately


#4

Sound serious enough for an official trouble ticket. @OwenSmithyman


#5

It looks like the support.ember.autodesk website is down - or removed… :frowning_face:


#6

If you’re using a usb drive make sure your print file is in a folder called ‘EmberUSB’